Free Shipping on Orders Over $100

Returns / Exchanges

Hopefully you love everything you have purchased, but if something does not work out, we’re here to help!

Please send your return to the address listed below:
The JoJo Gypsy Boutique
ATTN: Returns Department
18724 Horse Avenue
Purcell, Ok. 73080

ALL RETURNS WILL BE ISSUED IN STORE CREDIT ONLY. RETURNS MUST STILL ADHERE TO OUR RETURN POLICY IN ORDER TO RECEIVE STORE CREDIT.

Orders can not be refunded/stopped once paid.

Time Frame: Items must be RECEIVED BACK to us no later than 10 days from the date your package was delivered. We suggest using a tracking method, as we are not responsible for lost packages upon return. Be sure to plan 5-10 days for transit time.

The Exceptions: Any sale, discount, or markdown item OF ANY KIND is not eligible. Any custom made or one of a kind item, all jewelry, scarves, belts/buckles, hair accessories/hats, and undergarments (camis, bralettes, strappies, leggings) are final sale and cannot be returned. Any accessory type item that is not sized clothing. Shoes returned using the shoebox as a shipping container are not acceptable. Please Note: Items will be shown as “Final Sale” when they are put in your cart and will also show up as “Final Sale” on the receipt included with your order.

The Catch: Items MUST be returned in their original condition, complete with tags intact. They must not be altered in any way-this includes but is not limited to the following: makeup stains from trying on items, perfumes, animal hair/scent, cigarette smoke, obvious wear, etc. Shoe boxes must be returned undamaged, along with the shoes. Please do not use the shoe box as the main shipping container. Shipping charges are non-refundable. If the item(s) returned are unable to be resold in their returned condition or are not received within the designated return window, you will be subject to a $10.00 shipping & handling fee for the item(s) to be shipped back to you.

Defective Items: If you believe you received a defective item you must notify us by email (returns.jojogypsy@gmail.com) or by phone (405.406.9686) within *TWO* days of the delivery confirmation date, otherwise it is considered wear and tear. No exceptions. Any item that has already been worn is not subject to be considered a "defective item" and no return or exchange is allowed. PERIOD.


Refund Type: ALL RETURNS WILL BE ISSUED IN STORE CREDIT ONLY.
**If you received free shipping on your order, shipping charges for your item will be taken out of the total returned amount.

Overview: Returns sent in that do NOT meet the above criteria are subject to $10 shipping & handling fee to be returned to you.
WE DO NOT DO EXCHANGES, IF YOU NEED A DIFFERENT SIZE OR A DIFFERENT ITEM; PLEASE PLACE A NEW ORDER FOR THE ITEM. WE WILL REFUND THE RETURNED ITEM WHEN RECEIVED BACK TO US AS LONG AS IT FOLLOWS ALL ABOVE LISTED GUIDELINES, AND THE NEW ORDER FOR THE CORRECT ITEM HAS BEEN PLACED.

PLEASE INCLUDE ORIGINAL RECEIPT & THE REASON FOR RETURN WITH ANY RETURN. IF YOUR RECEIPT IS UNAVAILABLE, A NOTE WITH THE FOLLOWING INFORMATION MUST BE INCLUDED: Name, E-Mail, Receipt Number, Item(s) Description, Reason for Return. If you do not include one of these with your return, it will delay your refund.